Shipping Policy
SHIPPING
ADDITIONAL DELIVERY INFORMATION
Orders are processed and shipped on business days, Monday through Friday, excluding applicable public holidays.
Please note that final-mile delivery schedules are determined by local carriers and may vary by destination.
Estimated delivery time includes order processing and transit time.
SHIPPING RATES & DELIVERY TIMES
Standard Shipping:
Estimated delivery time: 3–12 business days
Shipping fee: $6.99
FREE STANDARD SHIPPING:
Orders of $79 or more qualify for free standard shipping.
Shipping rates and available shipping options will be displayed at checkout.
Please note that delivery times are estimates and may occasionally be affected by carrier delays, weather, customs processing, peak seasons, or other circumstances outside our reasonable control.
INTERNATIONAL SHIPPING
casual89 ships internationally to many countries and regions.
Orders may be fulfilled through our international logistics partners and delivered by local carriers in the destination country.
For example, orders delivered in the United States may be handed over to a local carrier such as USPS for final delivery.
Depending on product availability and fulfillment location, items from the same order may occasionally be shipped in separate packages.
If your order is shipped in multiple packages, you may receive more than one tracking number. There is no additional shipping charge for split shipments.
HOW DO I CHECK THE STATUS OF MY ORDER?
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours for tracking information to become available or update after shipment.
You can use the tracking number provided in your shipping confirmation email to follow the delivery progress of your order.
If your tracking information has not updated for several days, or if your order appears to be significantly delayed, please contact us at:
Please include your name and order number so our customer support team can assist you.
REFUNDS, RETURNS & EXCHANGES
casual89 offers returns and exchanges within 30 days of delivery, subject to our Return & Exchange Policy.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include your order number and clear photos showing the condition of the item.
We will review the issue and work with you to provide an appropriate solution.
Please do not return any item to our business address without contacting us first.
For complete information regarding returns, exchanges, and refunds, please refer to our Return & Exchange Policy and Refund Policy.
IMPORTANT REMINDER FOR TIMELY DELIVERY
To help ensure that your package is delivered successfully and on time, please carefully check your shipping information before placing your order.
Please make sure that your delivery address includes all necessary information, including:
• Full recipient name
• Street address and house number
• Apartment, suite, or unit number, if applicable
• City
• State or province
• ZIP or postal code
• Country
• Valid contact information
If you notice an error in your shipping address after placing your order, please contact us as soon as possible at:
We will do our best to update your shipping information before the order is dispatched. However, address changes cannot be guaranteed once an order has entered processing or has already been shipped.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing accurate and complete shipping information at checkout.
casual89 cannot guarantee successful delivery when an address provided by the customer is incomplete, inaccurate, or invalid.
If a package is returned to us or cannot be delivered because of incorrect or incomplete address information, please contact our customer support team so we can review the situation and assist you with the available options.
QUESTIONS?
If you have any questions regarding shipping, tracking, delivery, returns, or exchanges, please contact us at: